Never miss another after-hours call.
Relay HVAC Desk answers your after-hours line in your shop’s name. It discloses that it’s automated, screens for safety, and only wakes you for real emergencies.
Live demo, no sign-up. Fictional shop: Demo Heating and Air. (872) 639-5236
Things to try:
- Say your AC stopped working, then give a name, number, street, and ZIP.
- Say the heat is out and someone in the home may be at risk from the cold.
- Ask if it’s a real person — it will say it’s an automated assistant.
- Ask what it costs — it will not quote a price.
Please do not pretend there is a gas leak, carbon monoxide alarm, smoke, or fire. Those phrases trigger a real safety script that tells the caller to leave and call 911.
How it works
Three steps. Built for a short call — callers shouldn’t feel interrogated.
It answers every after-hours call
Greeting in your shop’s name. One sentence that it’s an automated system. Then: “What’s going on?”
It screens for safety, then triages
- Gas smell, CO alarm, smoke, sparking, or water at an electrical panel: leave now, call 911 and the gas utility from outside, alert the owner — no DIY coaching.
- Emergency if no heat or cooling with risk, an active leak from the unit, or overheating equipment. Otherwise routine.
- At most one follow-up: “Is anyone in the home at risk from the cold or heat right now?”
It alerts on-call — or holds it for morning
Emergencies: collect name, confirm caller ID, street and ZIP, then alert on-call (backup, then owner if no answer). No arrival time is promised. Routine: same few details, then a next-business-day confirmation request and a morning summary.
What the AI does — and doesn’t
It does
- Disclose that it’s an automated assistant
- Send gas or CO callers to 911 and the gas utility, then alert you
- Wake on-call only for true emergencies
- Collect name, best number, and street + ZIP
- Send a morning summary of overnight calls
It never
- Quotes repair or diagnostic prices
- Diagnoses equipment
- Promises arrival times
- Pretends to be a person in your office
A sample call
This is a sample, written to match the live demo agent for the fictional shop Demo Heating and Air. It is not a recording of a real customer.
On this demo line, “alerted” is confirmed verbally — there is no live technician dispatch behind the fictional shop. A real shop install would text or call the actual on-call number.
What’s included
Setup
Your hours, service ZIPs, on-call rotation, thresholds, and greeting — under your brand.
HVAC call flow
Safety → emergency cascade → minimal routine intake. Monthly tuning of missed phrases.
Reports, month-to-month
Morning summaries and a monthly review. Cancel anytime. No long contract.
Founding shop pilot
Looking for a few owner-run shops to run a paid 30-day pilot. Month-to-month.
Paid 30-day pilot, then month-to-month at $297. Cancel anytime. No long contract. Optional setup fee discussed on the call.
- Setup of hours, service ZIPs, on-call rotation, thresholds, and your greeting
- HVAC call flow, with monthly tuning of missed phrases
- Morning summaries and a monthly review
Request a founding-shop pilot
Or call the demo first at (872) 639-5236, then tell us about your shop.
Thanks — we received your request.
We’ll follow up about the founding-shop pilot. You can close this page or call the demo line while you wait.
FAQ
What happens on a real emergency?
Gas smell, carbon monoxide, smoke, sparking, or water at an electrical panel: the assistant tells the caller to leave and call 911 and the gas utility, then alerts you. Other true emergencies — no heat or cooling with someone at risk, an active leak from the unit, or overheating equipment — go to on-call after the assistant collects name, number, and street + ZIP. Routine calls are held for next-business-day confirmation. No arrival time is promised.
What about my existing number?
Keep your number. After hours (or when unanswered), forward to Relay HVAC Desk. Your customers still dial you.
Is $297 per month, or per call?
The founding-shop pilot is $297 per month, not per call. Month-to-month after a paid 30-day pilot. We’ll confirm on the call whether any telephony or usage charges apply — we don’t want to imply those are included or extra until that’s settled for your shop.
How long does setup take?
Setup is configuring your hours, service ZIPs, on-call rotation, thresholds, and greeting. We’ll confirm timing on the call rather than promise a same-day go-live from this page.
Is there a long contract?
No. Month-to-month. Founding shops run a paid 30-day pilot first. Cancel anytime.
Will it wake me up for tune-ups?
No. Routine requests are logged for next-business-day confirmation. Only safety events and true emergencies escalate to on-call.
Does it work with Housecall Pro or Jobber?
We text/email call summaries and alerts by default as part of setup. Direct booking into Housecall Pro, Jobber, or similar is case by case during setup — not promised on day one for every shop.
Is it a robot?
Yes. It discloses that it’s an automated assistant in one short sentence at the start of the call. Some states have AI-disclosure rules; we’ll keep the greeting compliant and have counsel confirm for your states before you go live.
What am I calling when I try the demo?
A fictional shop named Demo Heating and Air. It is not a real company and will not send a technician. Please don’t use gas, carbon monoxide, smoke, or fire scenarios on the demo line.